Shipping policy

Shipping Policy

Welcome to Hackoo Store! Our primary mission is to deliver your favorite products safely, securely, and smoothly across the globe. Please take a moment to understand our delivery frameworks and procedures by reviewing our Shipping Policy below:

1. Fulfillment & Packaging Schedule
* Every transaction submitted to Hackoo Store undergoes an internal verification and careful packaging protocol lasting 1 to 3 business days (excluding weekends and official statutory holidays).
* You will be updated immediately via an automated email as soon as your package has been handed over to our international logistics networks. Please note that high-demand seasons, flash sales, or global logistics disruptions may occasionally extend handling times. If an unexpected event significantly delays your order's dispatch, we will contact you directly at sahrmojmor@hotmail.com.

2. Global Delivery Windows
We coordinate with elite worldwide couriers to ensure dependable cross-border shipping. The anticipated transit durations (excluding the initial warehouse fulfillment phase) are generally as follows:
* Top-Tier Destinations (USA, Canada, UK, Australia, etc.): Estimated 7 - 15 business days.
* International Zones (Rest of the World): Estimated 10 - 20 business days.

Disclaimer: Please note that final delivery timelines remain subject to destination customs clearings, local post office speed, or unforeseen international transport interruptions.

3. Shipping Fees & Pricing
To guarantee an easy and worry-free checkout journey for all buyers, we operate under a streamlined shipping structure:
* Universal Free Shipping: We provide completely free standard international shipping for all orders globally, with absolutely no minimum spending limits required.

4. Real-Time Tracking Services
* Once your parcel is scanned and departs our warehouse, your tracking credentials, alongside an online lookup link, will be sent straight to your email.
* We appreciate your patience in allowing 24 to 48 hours for the international postal systems to upload and synchronize active tracking movements.

5. Cross-Border Customs & Import Taxes
* Hackoo Store cannot accept liability, responsibility, or financial obligations for localized customs hold-ups, import tariffs, or courier administration fees imposed by your home country.
* All external charges incurred after the shipment has departed (including customs VAT, processing fees, or import duties) are the sole legal responsibility of the importer (the client). We suggest consulting your local customs authorities prior to placing an order.

6. Damaged Arrivals & Missing Parcels
* In the unfortunate scenario where your parcel is confirmed lost by the delivery carrier or arrives with clear physical damage, please communicate with our support line immediately at sahrmojmor@hotmail.com.
* We kindly ask that you keep all external boxing materials and supply clear photographs demonstrating the damaged items. Share these along with your order confirmation code via email so we can instantly coordinate a free replacement package or issue a full refund.